How to appeal
If you are dissatisfied with a decision that can be appealed you can contact the ÖKN in writing and get the issue re-evaluated.
The appeal must be sent to the deciding authority that has made the decision. The reason for this is that the deciding authority must be able to take part in the arguments which you give in order to re-evaluate their decision as you have asked. If this is not done the appeal is not sent on to the ÖKN.
The deciding authority can delegate the right to make a decision
The deciding authority is often the municipality board directly responsible for the actual education in its area. It is not uncommon that the right to make a decision is delegated (transferred) to a specific civil servant in the admittance section or to the principal of a school in the municipality.
What are the time-limits for an appeal?
An appeal must have arrived at the deciding authority within three weeks from the day that you as the appellant received notice of the decision (section 23 of the law on public administration).
To whom is the appeal sent?
The authority to which you are appealing should be written on the relevant decision. You should always ask for a written decision with a follow-up reference, i.e. information concerning the place of appeal.
State which decision you are appealing
You must state which decision(s) you are appealing and the chang(es) you request. It is also important to explain why these changes should be made. Certificates and other relevant statements should be included.
An appeal is secret
At the ÖKN an appeal is governed by secrecy, regarding both the topic and your personal information, if disclosure is judged to be harmful to you or anyone else. This means that if someone wishes to contribute to a document which has been officially submitted to the ÖKN, e.g. a written appeal or a certificate, the ÖKN must first examine whether the documents can be disclosed within the restrictions already mentioned. The ÖKN’s decision in the matter is not governed by secrecy (see chapter 23, section 7 of the Public Access to Information and Secrecy Act).
On the last page of the complaint form you are required to consent to the use by the Schools Inspectorate of the personal information that you supply. Your details will not be used for any purpose other than dealing with your complaint. For example, they will not be co-ordinated with any other register or any other central authority.
Sign your letter
It is obviously important that you state your name, personal identity number, address and telephone number in your letter. It should also be signed by the person who is appealing and/or his or her representative. If you are representing a pupil, e.g. as guardian, your name, address and telephone number must be included in the letter, as well as the pupil’s full name and personal information. If the pupil is of age, authorization showing you have the power to make a representation must be included.
If you have questions about appealing a decision, you can phone, write or email our office.